At Scale Hub, we aim to deliver high-quality digital services, including website development, Shopify stores, marketing campaigns, and mobile apps. Please read our cancellation and refund policy carefully before making a purchase.
🔹 Cancellation Policy
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Clients may request to cancel a project within 24 hours of payment for a full refund.
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Once a project has started (design, development, or campaign setup), cancellation may not be possible, but partial refunds can be discussed depending on the stage of work completed.
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Monthly service subscriptions (e.g., marketing retainers) can be cancelled anytime, but charges already billed will not be refunded.
🔹 Refund Policy
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Full Refunds: If the service has not yet started and the request is made within 24 hours of payment.
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Partial Refunds: If work has been initiated but not completed, based on the percentage of work delivered.
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No Refunds: After project completion, delivery, or in cases where third-party tools, ads, or licenses have already been purchased for your project.
🔹 Non-Refundable Items
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Domain & hosting purchases.
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Paid advertisements (Meta, TikTok, Google, etc.).
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Third-party plugins, apps, or software.
🔹 How to Request a Cancellation/Refund
To request a cancellation or refund, please contact us:
📧 Email: scale@scalehubpro.com
📞 Phone: +92 300 0742462
We will review your request and process eligible refunds within 7–10 business days.
